Just want to say thanks
Just want to say "thanks" for a job well done. Your crew did an excellent job. They cleaned up so nicely and were very professional. It looks great.
John & Kim
San Jose, CA
Thank you for a great job
Thank you for a great job! My neighbors have also been very complimentary. I would imagine you will get more work in our neighborhood.
Everyone was friendly and helpful
It is with pride that I take the time to write this letter speaking to the praises of your company. From the bidding to the final inspection your company and the contractors you assigned to our roofing project maintained the highest quality of service and craftsmanship in completing our roof.
Everyone was friendly and helpful. The tear off company completed the removal in my estimate "record time" with minimal debris in any of the yards. The material delivery crew was professional in their placement of the materials and the ability to place an 18 wheel semi in our limited driveway space. The pleasure we experienced in observing your crew performing the installation quickly and effectively, working long hours and working diligently to achieve the final outcome was also unbelievable. Lastly, Gabriel was there any time I called and kept me informed of the progress throughout the project.
With any large project, like the Colonial Estates roof, we were prepared for the inevitable problem, but it never materialized. Everyone in the complex was amazed with the outcome of the project.
I spoke directly with 10 of your previous clients and was pleased to get glowing recommendations from all of them. It is with that and our own personal experience that I would be proud to recommend your company for any roofing jobs.
It is with this I send you the final payment for a job well done. Thank you again for completing this on time and on budget.
Great customer service
I just wanted to take a minute to thank Dave and Tom and the rest of your team at Westshore for their efforts in repairing my roof. I know it was a small job, but it is my house and it's all I can do to keep a non-leaky roof over my family's head. After I explained my situation to Paul at the home show at the Santa Clara Convention Center, he promised that he would have someone take a look and see what could be done. My current roof is only 8 years old and it's been leaking for the past 3 years. I've been trying to get the original roofing company to fix their lack of workmanship, that was supposed to be warranted for 10 years, since the first leak was found. They've refused to come out unless I pay $350.00 up front. I've had trouble with these people from the minute they were on my roof. I couldn't get any company that I called in the phone book to even talk to me let alone give me an estimate. However, Westshore has come to save the day. Dave came out and found a way to apply the IB to my roof and make it work. He as approachable and answered all of my questions without being condescending. If he was going to be late, Dave called to let me know. Until now I'd never had any contractor call to let me know they were going to be late. They usually just showed up when it pleased them. You really understand the concept of customer service and I thank you for that. And since it's been pouring rain most of the morning an no leaks have been found I'd say Dave did a pretty good job.
Santa Clara, CA
From sales to cleanup the folks at Westshore did a great job. Its my pleasure to recommend them any time someone needs a reference.
San Jose, CA
Would definitely recommend to others
Professional down-to-earth approach. Excellent estimate including written details. Great staff, superb cleanup, overall very pleased. Would definitely recommend to others.
San Jose CA
Porfinio performed the work on my house. He was very professional and kept me informed on the repairs that were required and his progress on the roofing job. It was a pleasure seeing him for the time he was here.
San Jose CA
The owner of the company was very informative and thorough. When presenting his information, he provided us with roofing samples and a list of customers to contact. His workers came on time and were very courteous. Including the gutters the work took less than 3 days.
Overall Rating: A
They were awesome
Paul, the owner, came out to give us the quote and walked us through all of our options, from roofing material to ventilation. Way more detail and explanation than the other guys. They were able to start the job that week and were done within four days. The tear-off crew was meticulous and they left the house cleaner than when they arrived.
The roofing crew was very good and very quick, though they almost put the wrong vents on. I believe this was a miscommunication between them and Paul, but was quickly sorted out. The gutter crew was really quick and the gutters look great. I HIGHLY recommend Westshore, my only gripe was that I had to initiate all communication. Other than that, they were awesome.
San Jose CA
Will use them on future projects
These guys did a good job, and were flexible with me for installation time, as we needed tear off much earlier than the new roof, as the addition needed to be built first. Job site was left clean after completion of work, and the job foreman took time to walk the roof with me both during the job, and on completion. One roof jack was not installed, but after bringing it to their attention, they took care of the issue the next day. I will be using them on future projects.
Good quality service
The primary reason I chose Westshore Roofing over the other companies was the quality of information and service provided at the time of quote. Tommy was early when we met. He was prepared in that he had all the paperwork and necessary equipment to conduct the evaluation and he was able to provide a quote on site. He was knowledgeable and courteous and didn't waste my time with irrelevant questions. The reason that communication and timeliness is 'good' rather than 'very good' is that the project manager did not always effectively communicate schedule change information.
Great people and service
Paul and his people were great! I have told a lot of my friends about his products and services. A. Curtis Wright Mayor, City of Monte Sereno.
A. Curtis Wright
Monte Sereno CA
We went with the steel roof instead of the asphalt. The job looks fantastic, and it even rained a week or so later -- no leaks!
The men were courteous and worked EXTREMELY hard. The office had no problems answering any questions we had, promptly and nicely. We would definitely recommend Westshore Roofing to anyone who needed a new roof.
San Jose CA
Thanks a bunch!
Paul and crew were able to work with us to achieve the desired 50 year roof. Thanks a bunch!
Mountain View CA
Did an excellent job
Did an excellent job, would use them again and would recommend to others.
Westshore Roofing Inc. Installed a new roof on my home, including gutters
I got Westshore from Angies List. Overall, the job went great. They were very responsive and responsible. They did what they were supposed to do quickly and professionally. I had a bit of difficulty with the gutters but when I showed it to them they said they would have someone fix it immediately. They said they would be here this week to do that. I have no reservations with dealing with them. They have a large number of crews available to do the job. Their sales and foreman coordinated very nicely. The communication was very smooth in person, by email and by phone. When we had a question they did respond very quickly.
Overall Rating A
Replaced old, leaking roof.
Replaced old, leaking roof with new Certainteed Presidential lifetime shake triple laminate roof, including complete dry rot repair and installation of new, more efficient ridge venting. We are very happy with our new roof and are completely satisfied with our selection of WESTSHORE ROOFING, INC! Considering that a new roof is a large investment that protects an even larger investment (your home), we felt that the most important factor was to find a professional company that would do the job right at a fair price. We started at Angie's List, which was very helpful in narrowing down our choices. We invited four "A" rated companies to provide estimates - one of which never showed up. We spent time with each company to get a feel for their professionalism, expertise and integrity, as well as the details on the specific steps and materials that they would use if selected. Westshore Roofing's project manager, Steve Pustelnik, promptly contacted us to arrange for a convenient date and time.He was very punctual, courteous and knowledgeable. Steve took the time to explain everything in very simple terms. He also helped alleviate any concerns we had by explaining the process from start to finish, as well as options, key watchouts and steps we could take to verify reputable business standing for the the companies we were considering. When we received all three estimates, Westshore's was not only the most detailed, but it also demonstrated their commitment to the little details. For example, steps that would be taken each day before leaving, including magnetically sweeping the site to remove any left over nails and ensuring the house was watertight in the event of any rain before the next day's work (which in fact happened during out job and this extra step gave us peace of mind!). After we selected Westshore Roofing to be our choice of roofer, Steve met with us to review the different style and color options. He even took us around the neighborhood to show us examples, which gave us a much better idea of the final look versus just looking at a small sample piece of roofing laminate. Steve proactively kept in contact with us along the way to let up know the crew's schedules, progress and next steps. When the crew discovered some dry rot underneath the original roof (previously undetectable), Steve not only contacted us to let us know the extent of the rot, but he also made us aware of the possibility to submit a claim against the original roof's manufacturer and they took before and after pictures to help support any damage claims. With the new roof complete and the winter rains beginning to come more frequently, we are extremely happy with the results and our choice to have Westshore Roofing as our partner. We DEFINITELY recommend Westshore Roofing to anyone considering roof repairs or replacement. You will find them to be very professional, honest, responsive and east to work with. Most of all, you can trust them to do the job right, from start to end. Thank you Westshore Roofing!
Overall Rating A
I used the services of Westshore Rofoing Inc on 26th October 2010 for putting up a flat vinyl roofing on my house
The reason that the price was $X instead of $X was because I went with the commercial grade vinyl roof as apposed to the residential. The cart was known as IB roofing which was supposed to be a whole lot better than the old ones that most people had. It came with a seven year warranty and I hope it would be the last roof I ever bought. So far, I have been very happy with it. I liked that the owner of the company came out several times to look at how things went. They solved some interesting problems on the roof that one would not necessarily have on other kinds of roofing. I liked the fact that they were able to solve problems that were not straight forward. It was hard for me to say anything on price as I don't know what price is should have been. I would recommend them to others.
Overall Rating A
Repaired the leak of our roof, installed new gutter where the leak is.
Also, they did a roof tune up of the entire roof (replaced broken tiles, cleaned the gutter, and fixed some little things in the roof and gutter that may cause problems in the future. We asked 3 contractors to give us an estimate and how are they going to fix the problem. Based on their recommendations we decided to hire Joe at Westshore. He has the highest estimate among the three contractors but with more extensive description to fix the problem. He did what he said he would do and he also cleaned the gutter of our outdoor kitchen which was not included in our contract. Joe is easy to work with. I asked him so many questions while working on the roof and he's very patient in explaining to me what they did. My overall experience with Joe and his team is very good. It could have been perfect but they were not able to finish the project in 2 days as he promised. It took them a week but it's fine with me as long as they will do a great job which I think they did.
Overall Rating A
4 Estimates and Westshore Roofing came in with the best price/warranty
They completed our 2 houses in 3 days and did not leave any mess behind. Joe Lucero with whom I worked with is the service department manager. He was great and very knowledgeable. The roofers did a great job. I'm please with how efficient and timely they were. I would definitely recommend them.
San Jose California
We had our roof removed and replaced by Westhore Roofing
We had our roof removed and replaced by Westhore Roofing a year ago and we were totally satisfied and happy with both their work, their price, and their sales person. The sales person was very patient with us and answered our many questions about green outgassing free products and provide samples of different products we could choose from. We took bids from three different companies and Westshore was the lowest bid price. They finished the job in four days (not including taking the weekend off). They cleaned up after each days work making sure no debris or nails on ground. The owner came by at the end of job and we walked on roof together to check everything was done right. We live where there is a lot of wind and rain and the new roof did fantastic during it's first rainy season. We are totally satisfied with their prompt excellent service and work. Thank you very much
Wow. These guys are great!
After hearing what I thought was water leaking or dripping in my attic or wall during a recent rain storm, I called the office at Westshore to see if they could check my new roof.
Joe came out to my house the same day. After inspection, he found that the gutters downspout was partially clogged (the dripping sound) and that a tree branch was knocking on the side of the roof and gutter. He cleaned the gutter and cut back the branch for me at not charge.
Thank you so much again
The roof installation crew led by Octavio were excellent
I did a lot of research before getting my old cemwood roof replaced with Certainteed Landmark TL. included getting bids from five different contractors. Westshore Roofing was not the cheapest, but they were the most professional of the bunch and provided the most detailed quote. Steve is an excellent project manager and I always felt at ease discussing anything about the project with him. The roof installation crew led by Octavio were excellent. They communicated well, and patiently answered all the questions I had. Westshore also straightened out a part of my old roof that had sagged due to the weight of the old cemwood roof. They went above and beyond what they originally planned to do to fix the sag and did not charge a dollar more than the original estimate for the extra work. They cleaned up well after the work. I could not be happier with the work and highly recommend Westshore Roofing to anyone looking to get a quality roof installed at an affordable price.